Customer Voice Coordinator

Customer Voice Coordinator£29,819 per annumManchester - AgileFull Time, Permanent Closing Date: 4th May 2026Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.We have an exciting position available for a Customer Voice Coordinator to join us!You''ll support the Customer Voice Lead in developing a strong customer voice framework that shapes customer-facing services. You''ll work with customers and colleagues across the organisation to ensure all customers have the opportunity to share their views through a range of engagement and involvement methods.As our Customer Voice Coordinator, you''ll ensure consultation sessions are well organised and run smoothly, that all feedback is accurately recorded and that customers have a positive experience when engaging with the organisation.What we''re looking for: A strong passion for delivering excellent customer service.An understanding of social housing and/or community development.Able to engage effectively with customers and actively listen to their views and build rapportAble to remain calm and professional when handling pressure, sensitive situations, and conflict.Excellent written ..... full job details .....