Customer Telephony Advisor

Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role.Hybrid to Perth (2 days a week onsite)£19 per hour - Umbrella set upUrgent start required - clear availability is required for the first 6 weeks of the assignmentTraining will be providedWe''re looking for a call centre representative who are committed to resolving customers issues accurately and efficiently during the first interaction.Your Role:Respond to inbound customer inquiries via phone showing professionalism and empathyDiagnose issues and provide effective solutions on the first contact whenever possibleUse internal systems and knowledge bases to assist customers confidentiallyDocument interactions clearly and accuratelyWhat we are looking forExperience in a call centre or customer service roleStrong communication and active listening skillsStrong problem-solving mindset with a focus on first call resolutionAbility to work independently and as part of a teamTech - savvy and comfortable navigating multiple systemsPlease apply by submitting your up to date CV. ..... full job details .....