Customer Technology & Solutions Advisor

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Customer Technology and Solutions Advisor

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Customer Technology and Solutions Advisor

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AccorGet AI-powered advice on this job and more exclusive features.Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

Are you passionate about blending technology with unforgettable hospitality experiences? Join Accor’s dynamic Hospitality Tech team and play a pivotal role in revolutionizing how hotels operate and serve their guests.

As a Customer Technology and Solutions Advisor, you’ll be the go-to expert for hotels and partners within your scope.

Main Accountabilities

Responsible for the relationship with the hotels:

Be the point of contact for IT and technology interactions with hotels and PartnersCreate a continuous relationship of trust with your partners (BRM on site, hotel visits, telephone follow-up)Manage and keep up to date Tech inventory of the portfolio (partner, IT equipment, third party provider, installed interfaces, key contacts)Formalize an investment and delivery plan for your hotel portfolio in line with the Global

Strategy and local needs

Be a source of proposals to hotels in the implementation of technological solutions (including budget proposals, project planning and schedule, implementation details, documents necessary for the implementation of the project and follow-up for hotels (new construction, acquisition and operation).Understand and know how to explain invoicing (OPEX/CAPEX)

Local implementation of the aligned technology strategy for the region:

Know the projects and solutions in order to be able to present them to the hotelsCoordinate and implement technology projects at the hotel level, from deployment proposal with financial and technical planning to post-deployment support with the PMO and Tech Rollout and other expert teamsSupport the project and partner teams on the pilots carried out on your portfolioMaintain high standards project monitoring (Project Portfolio Management tool)Ensure the follow-up of projects and analysis of reports (Rollout, Third Party)Monitor deliverables from all third-party vendors

Interactions With Internal And External Partners

Engage with our Operations to manage the portfolio and aligned expectations of departmentsProvide regular feedback to internal teams on the quality of service produced and the main difficulties reported by hotelsProvide regular feedback on supplier services for the purpose of managing supplier relationsCTS visit hotels, suppliers and partners as needed

Qualifications

Bachelor''s degree in Computer Science or Hospitality Management3 to 5 years of experience in technical support management or service delivery managementExperience in the hospitality industry is a plusIT skills on OS and network / hotel infrastructureCommunication, organizational, project management and teamwork skillsFluency in English, any additional language is a plus

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few).

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Consulting, Information Technology, and SalesIndustries HospitalityReferrals increase your chances of interviewing at Accor by 2xGet notified about new Solutions Advisor jobs in

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