Customer Technical Manager

This is a high-profile, client-facing Customer Technical Manager role with a fast-growing, award-winning manufacturing business supplying major UK retailers. This is a brand-newly created role due to continued business growth. You ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and strengthening the link between internal quality, compliance and customer expectations. The Role As Customer Technical Manager, you will: Act as a primary technical and quality contact for customers and retailers Work directly with customer technical and quality teams Support BRCGS and customer audits Oversee quality control processes and testing programmes Lead non-conformance investigations, root cause analysis and CAPA Maintain and develop the QMS Help improve quality standards, compliance, KPIs and customer confidence What We re Looking For You ll suit this role if you have experience as a: Customer Technical Manager Technical Manager Quality Manager QA Manager Quality Assurance Manager Technical Quality Manager You ll also bring: Experience in food, nutraceutical, pharma or regulated manufacturing Exposure to BRCGS audits and retailer standards Confidence dealing directly with customer technical teams Strong knowledge of HACCP, GMP, QMS, food safety and compliance A practical, improvement-focused approach to quality management Why Apply? Brand-newly created Customer Technical Manager role High-profile, client-facing position ..... full job details .....