Customer Technical Helpdesk Advisor

Your new company The Customer Technical Helpdesk Advisor is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support journey. Working closely with internal technical teams, the successful candidate will act as a trusted point of contact, delivering effective solutions and contributing to continuous improvement initiatives.Your new role Provide technical support to customers, partners and internal stakeholders via telephone, email and support ticketing systems.Diagnose and resolve hardware, software and connectivity issues in a timely and professional manner.Support the configuration, setup and commissioning of products and systems.Investigate faults, identify root causes and recommend appropriate solutions.Escalate complex technical issues to specialist teams where necessary.Maintain accurate and detailed records of customer interactions, investigations and resolutions.Prioritise and manage multiple support cases while meeting agreed service standards.Provide clear and concise technical guidance to both technical and non-technical users.Collaborate with Product, Engineering and other internal departments to resolve customer issues.Test and validate solutions before communicating recommendations to customers.Assist ..... full job details .....