Customer Tech Support Advisor

Customer Tech Support Advisor We''re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we''re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.Our mission relies on a team full of inspiring, customer obsessed people, and we''re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.This role is based onsite at Willerby. Here''s why you''ll love this role - You ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues - Log all customer interactions, and outcomes in the system for visibility and follow-upHere''s why you''ll be great in this role - Ideally you will have experience working withing telecommunications or ISP environments- Strong customer service skills- A good understanding of ..... full job details .....