Customer Team Leader

Overview

You must be aged 18 or over to be a customer team leader at Co-op, as you''ll need to authorise age-related sales. We''re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you''ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you''ll be part of a friendly team that''s dedicated to helping our customers. We''ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we''ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You''ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.Responsibilities

Friendly and thoughtful service - you''ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team''s capabilities through coaching and training, fostering an inclusive culture where everyone''s voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they''re not working and delivering a variety of HR processesLead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planWhat makes a successful member of our team?

Driving InnovationForging RelationshipsCo-operationInspirational CommunicationSupporting ChangeThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shiftsBenefits

Holidays starting from 36 days holiday per year (includes bank holidays)30% off Co-op branded products in our food storesPension with up to 10% employer contributionsWagestream - a money management app that gives you access to a percentage of your pay as you earn itVirtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceRotas shared three weeks in advance and accessible on your phoneCycle-to-work schemeEquality, diversity and inclusion

Building an inclusive workplace. We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We''re also part of the Disability Confident scheme, meaning we''ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We''ll ask whether you''d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we''ll ask you if you need any reasonable adjustments to enable you to ..... full job details .....