Customer Support/Project Coordinator

A fantastic opportunity has arisen for a Customer Support/Project Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast- paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact. Job Description: As the Customer Support/Project Coordinator you will service ALL customers (existing and potential) accounts to ensure effective and efficient delivery to the client base. Co-ordinate shelving installation activities with customers, installation teams and internal departments ensuring all schedules, site requirements and health and safety documentation are effectively managed to achieve successful project delivery As the Customer Support/Project Coordinator you will be dealing promptly and efficiently with all enquiries from the customers within 48 hours Dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responding within 24 hours Attend internal and external customer meetings as well as site visits To be a team player, own and cross departmental. To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency. As the Customer Support/Project Coordinator you will be sales Order processing Dealing with breakdowns Preparation of ..... full job details .....