https://jobs.co.uk/job/customer-support-technician-hartley-resourcing--5658382e-008a-4661-822f-2d70bd656d0e RSS feed for Customer Support Technician at Hartley Resourcing. en-gb Wed, 22 Jul 2026 23:13:18 GMT https://jobs.co.uk/job/customer-support-technician-hartley-resourcing--5658382e-008a-4661-822f-2d70bd656d0e https://jobs.co.uk/job/customer-support-technician-hartley-resourcing--5658382e-008a-4661-822f-2d70bd656d0e Tue, 21 Jul 2026 11:52:38 GMT Location: Fareham | Salary: 29000.00-29000.00 Annual | Type: Permanent | This is a Technical Customer Support role, helping customers diagnose, troubleshoot and resolve technical issues with network connectivity, cellular IoT devices and satellite hardware. This is not a standard ''password reset'' helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer experiences.The RoleSome key responsibilities are as follows:Troubleshooting and ResolutionIssue Diagnosis - Investigate and resolve incoming support queries relating to hardware malfunctions, firmware updates and network routing issues.Connectivity Management - Assist customers with activating, configuring and troubleshooting satellite and cellular SIM cards and data plans.Testing and Replication - Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors.Customer ExperienceSLA compliance - Manage the ticket queue effectively to provide first class response timesClear Communication - Translate complex technical concepts into clear, easy to understand instructions for customersContinuous ImprovementDocumentation - Contribute to the internal knowledgebase and help to write clear, concise te... Permanent