Customer Support Technician

Davies Group''s Loss Adjusting division is seeking a proactive and skilled Loss Adjuster Technician to join our expanding team. In this role, you will play a key part in supporting Adjusters with the management of Adjuster-led claims, including active involvement in claims exceeding £25,000. You will be responsible for delivering a professional, efficient, and customer-focused service to clients, suppliers, and policyholders. This position requires strong communication skills, the ability to work autonomously within delegated authority levels, and the capability to manage caseloads effectively-particularly during periods when the Adjuster is unavailable. What will your day look like: Provide proactive support to dedicated Adjuster(s) in the management of claims.Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.Handle inbound calls and take appropriate action to support customers, suppliers, and clients.Review and issue reports to clients in a timely and accurate manner.Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.Make outbound calls to customers, suppliers, and clients as required.Complete and action all associated administrative tasks related to claims.Support Adjusters in making technical decisions within competency-based delegated arrangements. Knowledge and ..... full job details .....