Customer Support Team member

Annual Salary: £26,300 p/a plus bonusLocation: Belvedere/ Erith KentJob Type: pm Monday - FridayJoin our friendly, people-first company as a Customer Support Administrator. This role is perfect for someone who thrives in a supportive team environment and excels in administrative tasks and customer communication. You will be at the centre of customer interactions, ensuring all enquiries are handled with accuracy and care.Day-to-day of the role:Process customer orders received via email and online portals.Respond to customer queries through email and live chat.Prepare and send accurate quotes.Handle product conversions and sample requests.Support delivery projects and roll-outs.Act as a key contact when internal sales staff are unavailable.Liaise with different departments to resolve customer issues quickly.Keep systems updated and complete daily administrative tasks.Required Skills and Qualifications:Strong background in administration or customer support.Confident in handling order processing and quoting.Excellent written communication skills for email and live chat.Highly organised with great attention to detail.Able to multitask and stay calm in a busy environment.Friendly, helpful, and positive attitude.Good IT skills and quick to pick up new systems.Benefits:25 days holiday plus bank holidays.Annual bonus scheme.5% employee / 7% employer pension contribution.Up to 70% staff discount.Private medical care including optical, dental, mental health, and more.Free drinks, ..... full job details .....