Customer Support Team Manager

Job Description Contact Centre Team Manager Any 5 from 7 days 37.5 hours per week (includes weekend working)Hours: 08.30 - 18.00 (8 hours shifts) (30 mins unpaid lunch) Competitive salary plus benefits and excellent career development, discounted products and services and much moreAylesfordWe are currently recruiting a for a Contact Centre Team Manager to join the Customer Service team at our contact centre in Aylesford.Reporting into the Telesales Manager you will be directly responsible for leading and motivating a team of up to 15 contact centre staff. Leading from the front, accountable for the recruitment, selection, ongoing performance, and development of your team, leading a culture of empowerment where every service opportunity is realised.The Team Manager is the key communication link between staff and the wider business, ensuring effective proactive communication across their team.What you''ll be doing:Be an advocate of change, fully supporting your team and wider department in future visions and technologiesProviding individual weekly coaching to drive an outstanding customer experience, reduce AHT and improve salesDirectly responsible for the development of the team, leading from the front and inspiring the team to focus on personal growth.Support the leadership team in delivering the strategic plan for the department, including participation in projects as required by the business.Effectively use insights and KPI data to identify opportunities to improve ..... full job details .....