Customer Support Specialist

Customer Support SpecialistLocation: Brackley, NorthamptonshireSalary: Competitive + BenefitsJob Type: Full-time, Permanent Customer Support Specialist - Electronics Technical Support BrackleyOur client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team. This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment. Key ResponsibilitiesLead, mentor and support a team of two customer support representativesAct as the main escalation point for complex technical customer queriesProvide technical product support via phone and emailDiagnose and troubleshoot electronic products and systemsCarry out fault finding, electronic diagnostics and technical investigationsInterpret electronic schematics, technical drawings and documentationCoordinate product returns, repairs and testing proceduresConduct or oversee bench testing of electronic ..... full job details .....