https://jobs.co.uk/job/customer-support-specialist-nobul-resourcing-solutions-limited--61974d55-191e-4b78-85a2-5b8100737c62 RSS feed for Customer Support Specialist at NOBUL RESOURCING SOLUTIONS LIMITED. en-gb Tue, 02 Jun 2026 00:00:05 GMT https://jobs.co.uk/job/customer-support-specialist-nobul-resourcing-solutions-limited--61974d55-191e-4b78-85a2-5b8100737c62 https://jobs.co.uk/job/customer-support-specialist-nobul-resourcing-solutions-limited--61974d55-191e-4b78-85a2-5b8100737c62 Mon, 01 Jun 2026 11:51:56 GMT Location: Manchester | Salary: 26000.00-26000.00 Annual | Type: Permanent | Customer Support Specialist Remote (UK) SaaSWe''re hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK.This is not a "ticket-closing" support role. We''re looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.You''ll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.What you''ll be doing:• Supporting customers via phone, email, screen share, and ticketing systems• Investigating root causes rather than applying quick fixes• Creating and improving support documentation and training materials• Helping reduce recurring support demand through proactive problem solving• Collaborating closely with Product and Operations teams• Delivering excellent customer experiences while meeting SLA/KPI targetsWhat we''re looking for:• Previous experience in a SaaS customer support or service role• Strong communication skills and the ability to explain technical concepts simply• A naturally curious, solutions-focused mindset• Someone... Permanent