Customer Support Specialist

Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role could be the perfect fit. We''re recruiting for a fast-growing and ambitious business looking to expand their friendly team with a compassionate Customer Support Specialist. This is much more than a typical customer service role - you''ll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to.A genuinely rewarding role where you''ll finish each day knowing you''ve helped someone access support that could make a real difference to their life.What will you be doing as a Customer Support Specialist? Speaking with customers over the phone throughout the day, handling inbound enquiries and following up warm leads (no cold calling)Building trust and rapport with older customers, making them feel comfortable, supported and understoodClearly explaining the service and answering questions with patience and empathyHandling objections confidently and guiding customers through the next stepsManaging your own pipeline of enquiries using the CRM systemBooking suitable customers into appointments with the Claims Processing teamWe would LOVE to hear from you if you have the following skills and experience: Whether you''ve worked as a Customer ..... full job details .....