Customer Support Specialist

Customer Support Specialist (Worcester - Temp to Perm)Are you passionate about delivering exceptional customer experiences and ready to be part of a fast-moving, forward-thinking team? We''re looking for an energetic Customer Support Specialist based in Worcester on a temp-to-perm basis, with the opportunity to grow into a long-term role.About the Role This isn''t your typical support job. You''ll be at the heart of our operations, building genuine connections with customers while using modern systems and smart thinking to resolve queries quickly and effectively. Every interaction counts, and we''re looking for someone who brings energy, initiative, and a fresh perspective. What You''ll Be DoingBe the first point of contact for customers via phone and e-mailDeliver high-quality, personalised support Resolve queries efficiently while identifying ways to improve the customer journeyAccurately log and manage customer interactions using CRM systemsWork collaboratively with internal teams to share insights and streamline processesContribute ideas to help us continuously modernise and improve serviceWhat We''re Looking ForA positive, proactive attitude and a genuine passion for helping peopleStrong communication skills and the ability to build rapport quicklyGood IT skills, including confidence using systems, databases, and Microsoft OfficeComfortable learning new digital tools and adapting to changing processesA team player who can also work independently in a fast-paced ..... full job details .....