Customer Support Specialist

To manage and coordinate all aftersales enquiries from end users (homeowners), delivering a seamless and high-quality customer experience. The role is responsible for driving revenue growth through direct-to-consumer (D2C) engagement, maximising margin on every opportunity, and ensuring complete customer satisfaction from enquiry through to order completion.The role will play a key part in shaping the aftersales and D2C offering, establishing best practices, and driving commercial performance, requiring a proactive and adaptable approach. What you will be doing: Delivering an outstanding customer experience by responding promptly and professionally to all enquiries across phone, email, and web. Supporting customers throughout their buying journey, from first contact to final order, ensuring their needs are clearly understood and met. Guiding customers confidently through virtual and in-person appointments, helping them explore products, design options, and solutions that best fit their goals. Creating and refine kitchen designs and quotations that are accurate, inspiring, and aligned to customer preferences. Processing orders with care and attention to detail, ensuring customers receive a seamless and reliable service. Proactively identifying ways to add value for customers through personalised recommendations, upselling, and cross-selling where appropriate. Collaborating closely with internal teams to resolve queries quickly and ensure a smooth, stress-free experience for ..... full job details .....