Customer Support Specialist

Location: Hybrid/Islington or Morden Salary: London - £35,199 - £40,856 per annum / National - £33,239 - £38,514 per annum Hours: Full Time 36 per week Contract Type: Permanent Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We''re seeking a number of excellent Customer Support Specialists to join our team in Islington or Morden. This is a multi-case management position, which requires you to make confident decisions and handle multiple customer interactions. Therefore, excellent communication skills are necessary to liaise with various internal teams and external agencies. You''ll participate in active learning and knowledge-sharing to support us in driving continuous improvement to meet high levels of performance. Accuracy, attention to detail, and the ability to interpret legislation are essential skills for this role. You must be able to work to a high standard in a busy and pressurised environment while managing your time effectively to handle a variety of tasks. Due to the nature of the team''s work, you need to be flexible and adaptable to changing priorities. You should have the confidence to make sound judgments and decisions to take ownership of your work areas. We''re looking for people who can exceed customer expectations by building effective relationships, creating a warm and positive environment. For the right candidates, training will be provided to help them develop the skills needed to become a great ..... full job details .....