Customer Support Specialist

Customer Support SpecialistRemote (within 4 hours of UTC); Optional in-person time in Fulham (London)Full-Time£32,000 £34,000 per annum + discretionary bonusOverviewThis is a hands-on, customer-facing role with real impact on user experience and customer satisfaction. You will take ownership of support interactions end-to-end, ensuring customers receive thoughtful, accurate, and timely responses while helping improve internal processes and documentation.You will play a key role in maintaining a high standard of support as the company continues to grow, contributing to both day-to-day troubleshooting and longer-term improvements in how support operates.About the CompanyCarebit is a fast-growing, design-led health tech company supporting private healthcare professionals across the UK. We help clinical and administrative staff run efficient, modern private practices while delivering a high-quality patient experience.Carbit has grown rapidly through word-of-mouth and a strong focus on customer success. We have expanded our customer base significantly since 2022, having over 2,000 consultants using Carebit to manage their private practice and continue to scale with an ambitious product roadmap.Customer support has been central to that growth. The team takes pride in delivering responsive, high-quality support and building strong relationships with users. As demand increases, we are investing further in the support function to maintain and raise that standard.The RoleYou will be ..... full job details .....