Customer Support Representative

Job Title: Customer Support SpecialistSalary: £28,000Location: DentonType: Full-time, Permanent, Office-BasedHours: Mon-Fri, 08:30 - 17:00About the CompanyThis is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career.The RoleAs a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You''ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.Key ResponsibilitiesProcess customer orders accurately and efficientlyHandle incoming and outgoing calls to support customer needsManage backorders and delays, keeping customers informedRespond to queries via the CRM system and maintain accurate case updatesAssist the wider team with complex investigations and escalationsHandle customer complaints and aftersales issues promptlyProcess payments and replacement orders where requiredLiaise with internal teams to resolve service issuesMake cost-effective decisions for customer resolutions ..... full job details .....