Customer Support Representative

Customer Support RepresentativeReports to: Team Manager Purpose: This Customer Support Role is aligned to Field Representatives focusing on supporting unattended accounts. The position is dedicated to delivering a high-quality service to channel partners, enabling them to maximise their customer?facing selling time. As the primary point of contact, the Customer Support Representative is responsible for managing opportunities throughout the sales cycle. This includes engaging closely with the sales team, channel partners, and end users to provide timely support, guidance, and visibility on opportunity progress. Scope: This role is responsible for managing a range of customer and partner support activities in an efficient, professional, and service?focused manner. The individual will apply sound judgement, problem?solving skills, and a solutions?driven approach to tasks of varying complexity. They should be able to work independently on most activities while maintaining a calm, customer?first mindset when navigating unique or challenging situations. The role may also involve supporting or guiding colleagues as needed to ensure smooth operations and consistently positive customer experiences.Key Responsibilities: Acts as the primary point of contact for partners and end users, supporting them from initial engagement through to post?sale follow?upConducts End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing ..... full job details .....