Customer Support Representative - CSI Team

Overview

Location:

NationwideSalary:

£24,500 per annumContract Type:

Permanent, full time, Remote or Hybrid, 37.5 hours per weekClosing Date:

Friday 4th October 2025Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.

Responsibilities

As a Customer Support Advisor in our CSI department, you’ll ensure customers receive a fantastic experience by solving problems and addressing discrepancies with their policies.

Communicate with customers via multiple channels including phone and social media (Facebook, Twitter, Instagram, TrustPilot, LinkedIn).

Handle data merge and investigations of discrepancies while customers are on the call.

Provide customer service via social media channels, including booking repairs, answering queries, and responding to and raising complaints.

Manage and respond to Trustpilot, Facebook, and Google reviews.

Set up and manage plans for JL Furniture customers and DandG employee discount plans.

Assist DandG employees with setting up JL Protect Plus plans.

Receive and manage “Signet calls” from customers who have jewellery plans in store at H.Samuel, Ernest Jones and Lesley Davies.

Assist HSBC, AO, Argos and Game customers with technical issues on laptops and PCs.

What Else To Expect

Shift pattern from Monday to Sunday, 8am to 8pm. Weekend work includes 2 full weekends, 1 Saturday and 1 Sunday in every 10 weeks.

Role can be fully remote or hybrid.

Extensive training and support, including TECH training to support customer issues firsthand.

The Experience And Skills You Need

A solid background in targeted customer service.

Great attention to detail and the ability to spot opportunities.

Excellent knowledge of repairs and problem-solving.

Self-motivated with strong communication skills; able to build rapport, listen, and show empathy.

Experience working autonomously or in a home-based position.

Strong multi-tasking abilities; capable of navigating several systems while communicating with customers by phone.

Adaptable, able to switch between communication methods efficiently.

Team player committed to delivering an excellent customer experience.

The Benefits Of Joining Domestic And General

Starting salary of £24,500.

Personal and professional growth opportunities, including internal mobility, networking, and leadership development programmes.

Work-life balance with remote or hybrid options, health cash plan, instant discounts, salary finance tools, and other benefits.

Note:

Currently we can only accept applications from mainland UK.

At Domestic and General, we are proud of our 100-year legacy and our future growth plans. We are expanding into new markets and territories internationally and we need your expertise to help us on the journey.

Seniority level

Entry level

Employment type

Full-time

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