https://jobs.co.uk/job/customer-support-manager-socode-limited--53004454-d022-488f-9869-f7c731807cfb RSS feed for Customer Support Manager at SoCode Limited. en-gb Fri, 09 Oct 2026 18:35:35 GMT https://jobs.co.uk/job/customer-support-manager-socode-limited--53004454-d022-488f-9869-f7c731807cfb https://jobs.co.uk/job/customer-support-manager-socode-limited--53004454-d022-488f-9869-f7c731807cfb Thu, 08 Oct 2026 23:00:00 GMT Location: Cambridge | Salary: £55000 - £65000/annum Hybird | Type: Permanent | Customer Support Manager Cambridge | Hybrid | -55,000 - -65,000 + Benefits Are you a customer support leader who thrives on building high-performing teams, improving service delivery, and creating world-class customer experiences? We''re partnering with an innovative Cambridge-based technology organisation seeking a Customer Support Manager to lead and evolve their support function. This is a fantastic opportunity for someone who enjoys balancing strategic leadership with operational excellence, ensuring customers receive exceptional support across a range of software, data, and cloud-based products. The Opportunity As Customer Support Manager, you''ll take ownership of the overall support function, leading a team of technical support specialists while working closely with senior leadership, product teams, software engineers, and commercial stakeholders. You''ll be responsible for shaping the future of customer support, implementing scalable processes, monitoring service performance, and ensuring customers across academia, life sciences, pharmaceuticals, and industry receive an outstanding experience. Key Responsibilities Lead, mentor, and develop a team of technical... Permanent