https://jobs.co.uk/job/customer-support-manager-sf-partners--7c62c9f7-94e8-421e-b443-a4a068b558a3 RSS feed for Customer Support Manager at SF Partners. en-gb Wed, 10 Jun 2026 14:41:46 GMT https://jobs.co.uk/job/customer-support-manager-sf-partners--7c62c9f7-94e8-421e-b443-a4a068b558a3 https://jobs.co.uk/job/customer-support-manager-sf-partners--7c62c9f7-94e8-421e-b443-a4a068b558a3 Sun, 17 May 2026 23:00:00 GMT Location: Coventry | Salary: £40000/annum | Type: Permanent | SF Partners are supporting a brilliant, established Coventry (CV6) based business in recruiting a Customer Support Manager. This role will suit a hands on, customer focussed individual who has a real focus on continuous improvement and promoting an outstanding customer experience across the department. Salary: £40,000 Working hours: 37.5 hours per week with a 30-minute lunch break, working between the core hours of 07:00 and 19:00 in line with business requirements Hybrid following training period + Main duties - Lead the day-to-day operations of the customer support team - Support the Head of Customer Support in delivering strategic department goals - Own and drive departmental KPIs including SLA performance, customer satisfaction, quality and productivity metrics - Manage customer escalations and complaint resolution to ensure positive customer outcomes - Support workforce planning, resource allocation and absence management to maintain operational performance - Collaborate across teams to ensure clear communication and consistent processes - Ensure compliance with company policies, GDPR requirements and customer service standards - Identify and implement cont... Permanent