https://jobs.co.uk/job/customer-support-manager-sf-partners--35f26f93-f143-492b-a63e-47e18a4d1e3d RSS feed for Customer Support Manager at SF Partners. en-gb Thu, 21 May 2026 03:39:52 GMT https://jobs.co.uk/job/customer-support-manager-sf-partners--35f26f93-f143-492b-a63e-47e18a4d1e3d https://jobs.co.uk/job/customer-support-manager-sf-partners--35f26f93-f143-492b-a63e-47e18a4d1e3d Tue, 19 May 2026 11:53:02 GMT Location: Coventry | Salary: 40000.00-40000.00 Annual | Type: Permanent | SF Partners are supporting a brilliant, established Coventry (CV6) based business in recruiting a Customer Support Manager. This role will suit a hands on, customer focussed individual who has a real focus on continuous improvement and promoting an outstanding customer experience across the department. Salary: £40,000 Working hours: 37.5 hours per week with a 30-minute lunch break, working between the core hours of 07:00 and 19:00 in line with business requirements Hybrid following training period+ Main duties - Lead the day-to-day operations of the customer support team - Support the Head of Customer Support in delivering strategic department goals - Own and drive departmental KPIs including SLA performance, customer satisfaction, quality and productivity metrics - Manage customer escalations and complaint resolution to ensure positive customer outcomes - Support workforce planning, resource allocation and absence management to maintain operational performance - Collaborate across teams to ensure clear communication and consistent processes - Ensure compliance with company policies, GDPR requirements and customer service standards - Identify and implement continuous improvement ... Permanent