https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--c644614e-0ad6-4a28-a09f-2d7ca9eac592 RSS feed for Customer Support Manager at Gill Cooke Personnel Ltd T/A The Recruitment Group. en-gb Wed, 23 Sep 2026 21:06:55 GMT https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--c644614e-0ad6-4a28-a09f-2d7ca9eac592 https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--c644614e-0ad6-4a28-a09f-2d7ca9eac592 Tue, 22 Sep 2026 23:00:00 GMT Location: Kidlington | Salary: £60000/annum | Type: Permanent | We are currently recruiting for an experienced Customer Support Manager to join a leading organisation based near Oxford. This is a senior, customer-facing role where you’ll take ownership of a portfolio of customers, managing their support requirements from initial enquiry through to resolution. You’ll build strong, long-term relationships, coordinate with internal teams and ensure customers receive a consistently high level of service. We’re looking for someone with a strong background in a senior-level customer support, account management, service delivery or operations role, ideally within the engineering sector. Key responsibilities: Act as the main point of contact for a portfolio of customers Build and maintain strong customer relationships Manage complex customer enquiries, requests and complaints through to resolution Coordinate with internal teams to deliver customer support requirements Lead customer meetings and manage follow-up actions Identify opportunities to develop existing customer relationships and support business growth Monitor customer satisfaction and drive continuous improvement Manage complex situations and resolve issues effectively About you... Permanent