https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--2624e4a2-d9e8-4daf-9c81-324b99ed02ee RSS feed for Customer Support Manager at Gill Cooke Personnel Ltd T/A The Recruitment Group. en-gb Fri, 25 Sep 2026 20:17:25 GMT https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--2624e4a2-d9e8-4daf-9c81-324b99ed02ee https://jobs.co.uk/job/customer-support-manager-gill-cooke-personnel-ltd-ta-the-recruitment-group--2624e4a2-d9e8-4daf-9c81-324b99ed02ee Thu, 24 Sep 2026 11:51:54 GMT Location: Kidlington | Salary: 60000.00-60000.00 Annual | Type: Permanent | We are currently recruiting for an experienced Customer Support Manager to join a leading organisation based near Oxford.This is a senior, customer-facing role where you ll take ownership of a portfolio of customers, managing their support requirements from initial enquiry through to resolution. You ll build strong, long-term relationships, coordinate with internal teams and ensure customers receive a consistently high level of service.We re looking for someone with a strong background in a senior-level customer support, account management, service delivery or operations role, ideally within the engineering sector.Key responsibilities: Act as the main point of contact for a portfolio of customersBuild and maintain strong customer relationshipsManage complex customer enquiries, requests and complaints through to resolutionCoordinate with internal teams to deliver customer support requirementsLead customer meetings and manage follow-up actionsIdentify opportunities to develop existing customer relationships and support business growthMonitor customer satisfaction and drive continuous improvementManage complex situations and resolve issues effectively About you: Extensive experience i... Permanent