https://jobs.co.uk/job/customer-support-manager-city-plumbing--e74c7ad1-ff7e-4f9b-8de6-a5d0291de345 RSS feed for Customer Support Manager at City Plumbing. en-gb Sun, 24 May 2026 12:29:02 GMT https://jobs.co.uk/job/customer-support-manager-city-plumbing--e74c7ad1-ff7e-4f9b-8de6-a5d0291de345 https://jobs.co.uk/job/customer-support-manager-city-plumbing--e74c7ad1-ff7e-4f9b-8de6-a5d0291de345 Sat, 23 May 2026 11:52:52 GMT Location: Chorley | Salary: 10000-500000 Annual | Type: Permanent | Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. In this pivotal role, you will lead and direct our Customer Service Teams to guarantee best-in-class service and drive sales performance. The role: You will be responsible for implementing standard and bespoke processes that position our business as the preferred partner for spare parts. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Key Responsibilities: Team Leadership: Develop and train a high-performing teamOperational Excellence: Manage performance metrics, quality assurance, and data security standards for potential offshore operations to ensure alignment with onsite objectives. Customer and Sales Drive: Foster strong relationships with our branch network and DHS brands, utilising key performance metrics to continuously improve service delivery. Process Management: Oversee rota scheduling (including out-of-hours and weekend cover) and maintain our ticketing system to ensure every customer opportunity is captured. Continuous Improvement: Define... Permanent