Customer Support Manager

Customer Support Manager Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded. Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations. The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer. Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner. Development and presentation of Customer Performance Reports and representation of company during Customer Program Reviews. Supporting the Sales and Business Development Team during the implementation of new Customer Programs. The continuous review of company processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Essential Duties and Responsibilities Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications. Act as the main interface between the Customer and Company at an operational level. Handle the day-to-day ..... full job details .....