Customer Support Manager

A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team. This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require.The main role is to :To manage customer accounts in line with contractual commitments and KPI''sActing as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained.To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier managementTo manage the service delivery of internal support departments to ensure service delivery to the customer.Development and presentation of customer Performance reportsSupporting the Sales and Business development team during the implementation of new customer programsContinue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximisedResponsibilities of the Customer Support Specialist are:-Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications.Act as the main interface between the customer and company at an operational level.Handle the day-to-day operational aspects of the Customer / ..... full job details .....