Customer Support Liaison Officer

Overview

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.You will apply your previous customer service experience to perform the following principal duties:Responsibilities

Cooperate and liaise with technical team and share information across the organisation.Perform quality service at first point of contact.Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.Liaising and coordinating with external third-party service providers to resolve issues.Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolutionAbout You

Friendly team playerLogical thinker (we can teach you the technical stuff)Technical aptitudePrevious experience with call management systems and monitoring systemsHow to learn more

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