https://jobs.co.uk/job/customer-support-lead-avanti-recruitment--56d1cb67-e91c-41bf-bddc-fed93662e009 RSS feed for Customer Support Lead at Avanti Recruitment. en-gb Sun, 31 May 2026 06:56:35 GMT https://jobs.co.uk/job/customer-support-lead-avanti-recruitment--56d1cb67-e91c-41bf-bddc-fed93662e009 https://jobs.co.uk/job/customer-support-lead-avanti-recruitment--56d1cb67-e91c-41bf-bddc-fed93662e009 Thu, 28 May 2026 23:00:00 GMT Location: Brighton | Salary: £35000 - £45000/annum | Type: Permanent | Customer Support Lead Central Brighton | Hybrid Working | 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You''ll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you''ll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you''ll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongsid... Permanent