https://jobs.co.uk/job/customer-support-lead-avanti--39e44a28-22bc-4d82-8488-ae6f012f2448 RSS feed for Customer Support Lead at Avanti. en-gb Mon, 01 Jun 2026 16:01:29 GMT https://jobs.co.uk/job/customer-support-lead-avanti--39e44a28-22bc-4d82-8488-ae6f012f2448 https://jobs.co.uk/job/customer-support-lead-avanti--39e44a28-22bc-4d82-8488-ae6f012f2448 Mon, 01 Jun 2026 11:51:54 GMT Location: Brighton | Salary: 35000.00-35000.00 Annual | Type: Permanent | Customer Support LeadCentral Brighton Hybrid Working 2-3 Days Per Week In The OfficeA growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally.This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You''ll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience.Working closely with Customer Success, Product and Engineering teams, you''ll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified.The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows.The RoleAs Customer Support Lead, you''ll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture.Alongside day-to-day team leaders... Permanent