https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--e329114d-1f1c-4285-8bd2-7523c9438f6b RSS feed for Customer Support Expert at Jonathan Lee Recruitment Ltd. en-gb Tue, 13 Oct 2026 22:07:28 GMT https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--e329114d-1f1c-4285-8bd2-7523c9438f6b https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--e329114d-1f1c-4285-8bd2-7523c9438f6b Mon, 12 Oct 2026 23:00:00 GMT Location: Manchester | Salary: £17.46/hour | Type: Contract | Customer Support Expert - Up to £17.46 per hour umbrella rate (Inside IR35) Do you have previous experience working in a customer contact centre environment? Join a fast-paced contact centre where every conversation matters. As a  Customer Support Expert role you will have the chance to make a real difference for customers and dealers every single day. If strong communication, helpful problem-solving and a positive attitude sound like you, this Customer Support Expert opportunity is ready for you. What You Will Do: - Handle inbound and outbound calls as a first point of contact for customers and dealers, delivering outstanding service as a Customer Support Expert. - Tackle customer enquiries across phone, email, live chat, SMS, and post, ensuring every interaction is clear, accurate and professional. - Maintain up-to-date customer account records, including processing name and address changes and sending letters or emails. - Process and investigate customer payments made by debit/credit card, including refunds, and provide settlement quotes where required. - Support customers through end-of-contract processes, including managing dissatisfaction and escalation when neede... Contract