https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--c1ab5171-a8ae-43cf-90d9-3830664b7b1e RSS feed for Customer Support Expert at Jonathan Lee Recruitment Ltd. en-gb Tue, 20 Oct 2026 11:00:29 GMT https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--c1ab5171-a8ae-43cf-90d9-3830664b7b1e https://jobs.co.uk/job/customer-support-expert-jonathan-lee-recruitment-ltd--c1ab5171-a8ae-43cf-90d9-3830664b7b1e Wed, 14 Oct 2026 11:53:09 GMT Location: City | Salary: 17.46-17.46 Hourly | Type: Contract | Customer Support Expert - Up to £17.46 per hour umbrella rate (Inside IR35)Do you have previous experience working in a customer contact centre environment? Join a fast-paced contact centre where every conversation matters. As a Customer Support Expert role you will have the chance to make a real difference for customers and dealers every single day. If strong communication, helpful problem-solving and a positive attitude sound like you, this Customer Support Expert opportunity is ready for you.What You Will Do:- Handle inbound and outbound calls as a first point of contact for customers and dealers, delivering outstanding service as a Customer Support Expert.- Tackle customer enquiries across phone, email, live chat, SMS, and post, ensuring every interaction is clear, accurate and professional.- Maintain up-to-date customer account records, including processing name and address changes and sending letters or emails.- Process and investigate customer payments made by debit/credit card, including refunds, and provide settlement quotes where required.- Support customers through end-of-contract processes, including managing dissatisfaction and escalation when needed.- Use guidance too... Contract