Customer Support Executive

Customer Support Executive, 28,000, Haywards Heath (Outskirts), Monday to Friday 9:00am - 5:30pm, Permanent, 25 days holiday + bank holidays, Career progression, Training and development, Pension, Parking The RoleAn opportunity has arisen for a Customer Support Executive to join a specialist engineering repair and overhaul business. Working within a busy customer support team, the Customer Support Executive will act as a key point of contact throughout the customer journey, helping to coordinate repair orders, quotations and customer communications whilst ensuring a seamless service from start to finish. Reporting into the Customer Support team, this role offers excellent training and development opportunities within a growing and highly respected organisation.Processing and managing customer repair ordersRaising work packs and supporting order administrationMonitoring progress of customer orders and providing updatesPreparing customer quotations and supporting documentationProducing final paperwork in accordance with regulatory requirementsLiaising with internal departments including purchasing, workshop and logisticsSupporting customers with enquiries and requestsBuilding and maintaining strong customer relationshipsMaintaining accurate records across internal systemsSupporting the wider Customer Support team with day-to-day administrationRequirementsTo be successful in the role of Customer Support Executive, it is highly desirable that you have previous experience within ..... full job details .....