Customer Support Executive

One of the UK’s leading online trade printers has an exciting opportunity for an ambitious and outgoing Customer Support Executive to join their growing team based in Manchester.They offer trade print deals on business cards, flyers, leaflets and printing, working exclusively with design and print companies. Their UK-based central support team has been doing this for a long time and provide outstanding customer service and quick turnaround times for their customers.Due to growth, they are looking for a bouyant individual to join their customer support team. Based at their studio in Trafford Park, you’ll add a little magic to their customers’ lives by making ordering easy and helping them to grow their businesses.The role:Responding to customer queries via email, phone and online chatAssisting with product specifications and navigating websiteProviding quotesInvestigating and resolving customer issuesHelping promote the companyInforming customers about services that could suit themSuggesting products they may be interested inAbout you:Some customer service and sales experience is desirableDesign and print knowledge is desirable, though full training will be given to the right personIT literateAbility to multi-task, prioritise and manage time effectivelySelf-motivated and drivenA great relationship builderGood communication skills, verbal and writtenThey’ll provide you with full training on their processes and systems, but you’ll have the appetite to hit the ground running.Sounds interesting? Email your CV to jobs@marqetspace.com ..... full job details .....