Customer Support Executive

OverviewJoin to apply for the Customer Support Executive role at Tennent Caledonian Breweries Ltd.

The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world and we’re proud to say that our team know the Scottish hospitality industry better than anyone. With unique insights and experience, we help shape what the nation is drinking.

About the RoleAs a Customer and Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

Key Accountabilities

Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements

Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs

Resolves queries in the best interest of both the customer and the company

To carry out any reporting requirements as necessary

Consistent demonstration of positive, role model behavior

To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities

Ability to communicate effectively

Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required

Develop good working relationships with all other areas of the business

About you

Experience in previous customer-facing roles

High degree of accuracy and attention to detail

Excellent written and verbal communication skills

Customer focused and a keen interest in problem-solving

PC Literate

Sales and/or Contact Centre experience preferred but not essential

About UsOperating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. CandC Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at CandC. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

CandC Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/

Job details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Food and Beverage ..... full job details .....