Customer Support Executive

Overview

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Customer Support Executive

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Silver Planet Group .We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction. The successful candidate should be bright, personable and if they have previous experience in a technical support role that would be an advantage; if they’re keen to learn and practically minded, full training will be given.Previous Experience In a Customer Service Role Is Essential.This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up to 5% and benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30.

Responsibilities

Answer technical questions and troubleshooting service-related activities on equipment for customers

Liaise with customers via telephone and email to ensure a first-class service

Generate revenue by upselling parts and service agreements where possible

Support on projects from time to time

Skills / Qualifications

Previous experience in a customer service role is essential

Practically minded, keen to learn, able to pick things up quickly

Proficient in MS Office and experience of using a CRM

Able to work independently and stay focused under pressure

Good team worker; excellent written and verbal communication

Please note that we will only contact candidates assessed as suitable based on experience, training and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from a wide range of backgrounds to apply.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Administrative and Support Services

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Location notesHigh Wycombe, England, United ..... full job details .....