Customer Support Executive

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ivee is exclusively for people returning to work after a career break in the UKPlease do not apply if you are outside the UKHave you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don''t have to settle for less.Press apply to express your interest in ivee and apply for one of our client roles on our platform:A leading hospitality group is hiring a

Customer Support Executive

(known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.Key Responsibilities:Provide first-line support to operators and internal teamsMaintain accurate back-of-house administration and database recordsLead the Change of Lessee (COL) process, including SAP data entry and supplier coordinationManage payment processing and assist with escalationsIdentify and contribute to ongoing process improvementsSkills and Experience Required:Previous experience in customer service or administrationStrong communication and relationship-building skillsHigh attention to detail and accuracy in data handlingComfortable working in a fast-paced environment and juggling multiple tasksConfident with phone-based communication and professional email writingSalary and Benefits:Annual bonusCompany-funded private medical healthcareDouble-matched pension (up to 10%)35 days holiday (including trading options)Monthly case of drinks (low/no alcohol options available)Unique LandD opportunities and retail discountsPlease press apply to access the full job description and apply for this role.Seniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

Job function Customer ServiceIndustries Food and Beverage ServicesReferrals increase your chances of interviewing at ivee | The return-to-work platform by 2xGet notified about new Customer Support Executive jobs in

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