Customer Support Executive

We''re currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.Key Responsibilities:Build and maintain strong, professional relationships with assigned customer accounts.Resolve customer issues, including account queries and warranty-related concerns.Manage and maintain the Forward Load - schedule customer orders, provide quotes, and coordinate with the Commercial Manager.Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.Ensure profitability by monitoring and maintaining gross margins for assigned accounts.Raise work orders (WOs) and oversee the completion and filing of work packs.Key Skills and Competencies:Excellent interpersonal and relationship-building abilities.Strong communication skills, both written and verbal.Highly organised with strong administrative and analytical skills.Comfortable working under pressure and juggling multiple priorities.Proactive, innovative, and enthusiastic with a self-motivated approach.Able to collaborate effectively with ..... full job details .....