https://jobs.co.uk/job/customer-support-exact-sourcing-ltd--cddf849f-bf6b-4cd9-b0e8-0d9bf4a9a02d RSS feed for Customer Support at Exact Sourcing Ltd. en-gb Fri, 12 Jun 2026 15:21:14 GMT https://jobs.co.uk/job/customer-support-exact-sourcing-ltd--cddf849f-bf6b-4cd9-b0e8-0d9bf4a9a02d https://jobs.co.uk/job/customer-support-exact-sourcing-ltd--cddf849f-bf6b-4cd9-b0e8-0d9bf4a9a02d Fri, 12 Jun 2026 11:52:29 GMT Location: Newmarket | Salary: 38000.00-38000.00 Annual | Type: Permanent | Our client a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.Key Responsibilities for the Customer Support Specialist:Respond to customer inquiries via chat, email, and ticketing systemsTroubleshoot and escalate product issuesCreate and update help articles and tutorialsAnalyse user behaviour and support Customer Success using GainsightCollect feedback to help improve the product and user experienceRequirements for the Customer Support Specialist:2+ years in customer support, customer success, or educational contentStrong communication, problem-solving, and organizational skillsExperience with Microsoft 365/SharePointAccounting background or experience with accounting software/workpapersBonus: SaaS experience, content performance tracking, or UX knowledgeWhat We Offer for the Customer Supp... Permanent