Customer Support

Our client a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.Key Responsibilities for the Customer Support Specialist:Respond to customer inquiries via chat, email, and ticketing systemsTroubleshoot and escalate product issuesCreate and update help articles and tutorialsAnalyse user behaviour and support Customer Success using GainsightCollect feedback to help improve the product and user experienceRequirements for the Customer Support Specialist:2+ years in customer support, customer success, or educational contentStrong communication, problem-solving, and organizational skillsExperience with Microsoft 365/SharePointAccounting background or experience with accounting software/workpapersBonus: SaaS experience, content performance tracking, or UX knowledgeWhat We Offer for the Customer Support Specialist :Competitive pay and benefitsFully remote workA chance to shape customer experience and content strategySupportive, collaborative team making an impact in the accounting industryBy applying for this Customer Support Specialist role, you are agreeing to your CV being held on our ..... full job details .....