Customer Support Engineer - Test Systems

Job Title: Customer Support Engineer - Test SystemsLocation: Primarily customer site near Cheltenham, UK + Occasional UK and European travelSalary: Competitive Job Type: Full time, PermanentThe Role:We are looking for a practical, technically capable and highly customer-focused Customer Support Technician to become our primary day-to-day representative at a major customer site near Cheltenham.Key Responsibilities: Customer and Technical SupportAct as Averna''s primary day-to-day representative at the customer site and build strong working relationships with engineering, production, maintenance and other customer teams.Provide first-line support for test systems and associated equipment including both Averna-supplied systems and equipment originally supplied by others.Investigate faults and operational issues and establish the appropriate course of action.Diagnose faults to module level and, where appropriate, component level using standard electronic test equipment.Work closely with Averna engineering specialists to escalate more complex problems and bring the appropriate expertise to bear.Develop a strong working knowledge of the customer''s equipment, systems and operating environment.Help identify recurring issues, weaknesses and opportunities to improve equipment reliability, maintainability, usability and performance.Provide a responsive and pragmatic service while recognising the limits of your own knowledge and seeking specialist support where appropriate.Hands-on ..... full job details .....