Customer Support / Customer Advisor

Customer Support Job Responsibilities:To ensure all queries are answered daily.Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.Proactively problem solve and provide solutions effectivelyAdministration of customer returns, refunds, exchanges or replacementsMonitoring live chat as necessary and responding to social media queriesManaging Retail and Trade accounts to provide excellent end to end processesStrive for a first-time resolution to all enquiries via call, email and social media or other channels.To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.Monitor reviews and seek to resolve any remaining issues in a professional manner.To be open to assisting other areas of the business if requiredUpdating systems and databases.Communicating with other departments within the company for a prompt resolution of customer queries.Telephone calls to appease customersSkills, Qualifications and Experience.Experience of Customer Service is not necessary but desired.Can deal under pressure and in a fast-paced environment well.Evidence of resilience and initiativeA Flexible approach to cover shifts when required.A confident and professional telephone manner.Able to identify issues and effectively implement solutionsExcellent communication skillsWork RemotelyNoJob Types: Full-time, PermanentBenefits:Casual dressCompany pensionEmployee ..... full job details .....