Customer Support Coordinator

We are currently seeking an experienced Service Coordinator to join our team in Northampton.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Reporting to the Technical Customer Support Supervisor for the UK and Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processesTechnical Service Coordinator and Administration.Provide a world class response to all Technical Service activities to internal and external customers, such as: -Device delivery and collectionTechnical fault reporting and resource planning.Updating various databases with service related information.Maintenance of service contracts.Processing of parts and pricing requests.Managing device loan pool information.Administration of service related complaints.Responding to and proactively communicating with customers by telephone and e-mail.GeneralProactively maintaining and extending own and others skill base and technical knowledge through personal development and trainingEstablish and maintain communication and partnership with customers, team members and business contactsEnsure data accuracy in all aspects of work.Take on other roles/duties as requested by Supervisor/ManagerEmbrace and adhere with all Quality and EHS elementsEducation/ExperienceEducation sufficient to work in a fast paced administration environment.Competence in working with Microsoft office and other general administration packages.Experience of working in a similar environment would be an advantage.Desire to provide the very best service to all customers.Computer SkillsBasic knowledge requiredMicrosoft OfficeFunctional requirements and competenciesCommunicative, customer focusedDisciplined, independent in executing tasks, but also a strong team playerDriven to deliver high quality serviceComply with regulations and standards and protect Vantive''s public ..... full job details .....