Customer Support Coordinator

Part-Time Customer Support Coordinator 15 hours per week Thursday and Friday Temporary with potential to become longer term 15.60p.h. Mansfield TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy and Support Coordinator to join a government organisation based in the Mansfield area.The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support.This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers.The role of Part-Time Customer Support Coordinator will include:Monitoring and triaging customer email inboxes and correspondenceResponding to customer enquiries by telephone and in writingSupporting the handling and administration of customer complaintsProviding support with customer incidents and ensuring information is recorded and communicated appropriatelyLiaising with residents regarding reported property and subsidence-related issuesEnsuring customers are kept informed and receive a professional and supportive serviceBuilding positive working relationships with colleagues across the organisationLiaising with different departments to ..... full job details .....