Customer support coordinator

Are you a professional with a background in customer care? Randstad is currently seeking a motivated individual to join an important company as a Customer Service Specialist to provide essential support in a professional environment. If you are organized, reliable, and committed to delivering quality interactions, then this role is for you. Job Title: Customer contact specialistWork Location: Abingdon - OX14 1DYContract Type: 12 monthsSalary: £29,250 per annumHours: 9AM - 5PM (Mon - Fri) Responsibilities: Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs). Administrative Support: Carrying ..... full job details .....