Customer Support Coordinator

Customer Support Coordinator
Cannock (office based)
Permanent, full-time (35 hours per week) including some weekend work (2 weekends out of every 4)
£24,000 basic with potential to earn up to £30,000 including commission and bonuses
 
Join a fast-growing, client-focused team in a busy customer support environment. As a Customer Support Coordinator, you will manage inbound and outbound client communications via a busy helpline, support Account Managers, and ensure excellent service delivery.

This role offers excellent opportunities for development and career progression.
 
Benefits:

- Potential to earn up to £30,000 through bonuses and commission
- Full training and development with clear career progression
- Supportive working environment
- Healthy work-life balance
- Birthday off

Key Responsibilities:

- Support Account Managers with daily tasks and client communications
- Handle client enquiries and gather key information for assessments
- Provide clear overviews of available products and services
- Collaborate with partner organisations and keep stakeholders informed
- Offer expert advice on a wide range of customer enquiries
- Ensure smooth communication between clients and internal teams

What We’re Looking For:

- Outstanding customer service skills and a passion for helping people
- Confident and professional telephone manner
- Strong work ethic and eagerness to learn
- Previous sales or customer service experience is a bonus
- Ability to thrive in a busy, fast-paced environment