Customer Support Coordinator

Job Title: Customer Support Coordinator Location: Bishops Stortford Employment Type: Permanent Salary/Rate: Annual Salary Role Conditions Working Monday to Friday, 08 00 Overtime paid at 1.5 times hourly rate 29 days holiday including bank holidays Nationally recognised training provided and career development opportunities Company uniform provided and all necessary PPE Employee assistance programme About the Role On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for an Estamiting Coordinator. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence. Key Responsibilities -Collaborate with customers, suppliers and stakeholders, providing daily feedback and updates on open RFQs through to OPC -Directly liaise with customers to provide status, respond to general enquiries and react to customers within targeted timeframes, ensuring customer expectations are met according to established customer service standards -Work towards departmental sales targets alongside the Estimators/OPC -Nurture new business opportunities and maximise each sales opportunity -Build and nurture customer relationships, coordinate open RFQs and maintain up-to-date bid register and customer status reports -Carry out the high-level creation of the manufacturing planning routing within the Kinetic MRP/ERP system entering the customer data and operations, to enable set and run times ..... full job details .....